FAQ’s

Frequently Asked Questions

Do I need to be able to swim in order to rent or go on a water bike tour?

No. Its always good to at least learn how to swim before participating in an ocean or other water activity, but we provide life jackets and have great tour guides on our tours. We do provide type III, U.S.C.G, Personal Flotation Device (PFD), for each person participating in our tours.

Can a minor (child under the age of 18 years) participate in the water bike tours?
Yes! They must be able to swim and meet the minimum height requirements (listed below). Any minor must be accompanied on the tour by a participating adult. The adult must also complete a waiver for the minor prior to the tour.
COVID-19 Information:
Please do not enter the premises if you have been recently diagnosed with COVID-19, have symptoms or have been in recent “proximity” to someone who has tested positive for COVID-19.
– All guests are required to wear a face covering, over the nose and mouth, while checking in and on shore. Please keep social distancing in mind when checking in for your scheduled tour.
– We ask that guests maintain a social distance of at least 6 feet from others.
– Our water bikes will have only one person per water bike which is perfect for keeping distancing in mind when on the water.
● Hand sanitizer will be available before and after scheduled tours.
● Always cover your cough or sneeze.
What is the maximum weight that your water bikes can accommodate?

The max weight is 280lbs. There is no minimum weight, but there is a minimum height listed below.

What is the minimum height to ride?

The minimum height is 4 feet 6 inches (54 inches). The minimum height is necessary for a person to comfortably reach the water bike pedals and to operate the water bike for an extended period of time.
* There will be a height measurement on site. It would be best to check the height of anyone in your group who is participating prior to booking.*

What is the Maximum Height?
The maximum height is 6’7″ (6 feet, 7 Inches).
Is there an age requirement?

No, but the person should know how to swim, be confident in their physical capability and meet the height requirement of 4 feet 6 inches or taller. Also please consult with your physician to make sure you are physically capable of participating in our water bike or any other physical activity.

Can I just rent the unit and take it to another beach?
At this time, we only offer tours at Makena Bay (Wailea) and Olowalu (Lahaina).
*Rentals are being worked on and could be coming soon to Maui and other neighboring islands*
Why is my esignature required for the waiver?

The esignature is to confirm that you read and understand the waiver. We also have a safety and instructional video that should be watched.
The websites safety video, refer to above toolbar, is a basic instructional video. When you arrive for your tour a more detailed safety review will be provided by the instructors.

Do you offer a Kama`aina discount?

Yes. We offer $20.00 off per person for our Kama’aina. To qualify a Hawaii state ID or Hawaii driver’s license must be provided by each participant for the discount to be applied.

When is whale season?
Whale season in Maui officially runs from December 15th-May 15th. The whales may arrive earlier and stay longer than the official dates.
Can I swim with the whales?
Getting photographs of whales, from a distance, will not be uncommon during whale season, but it is illegal to approach a humpback whale in Hawaii within 100 yards (300 feet) with or without a vessel. While on our water bike tour, during the whale migration, whale sightings may happen and the experience will be amazing. For additional information on the protected humpback whales, visit the https://hawaiihumpbackwhale.noaa.gov/ website.
What if the weather is bad?

The personnel at Surf Cycling Hawaii LLC love mother nature and understand that she can be powerful and unpredictable at times. We do our very best to stay tuned to local weather. We at Surf Cycling Hawaii LLC reserve the right to cancel at any time due to weather conditions. We never want to miss a tour but we put safety first and will have to analyze conditions as they arise.
Surf Cycling Hawaii LLC will not cancel for rainy conditions, we are going to be in the water anyway, but if rain includes other elements such as wind or rough water, then cancellation will be determined at that time.
NOTE: If, for any reason, Surf Cycling Hawaii LLC has to cancel a tour we will do our very best to notify our customers in advance and attempt to reschedule. If Surf Cycling Hawaii LLC has to cancel any tour, then a full refund will be provided.

Are we allowed to get off the water bikes to swim and snorkel?

As part of this great adventure we understand that these locations are great for swimming and snorkeling. We at Surf Cycling Hawaii LLC, offer an experience of water bikes as part of our tour. Most people, if they choose, bring their own snorkel gear to experience snorkeling after the tour is complete. This is ideal to provide the best of both worlds if you choose too. At no time, once the tour is started, do we allow anyone to get off, jump off or exit the water bikes. If you have a concern or situation please notify one of the tour guides and they will assist you. Our tour guides may have to exit their water bike at some time to help someone, retrieve an item or for other reasons, but our tour guides are trained to exit the water bike and get back on.

How physically demanding are water bikes?

We understand that everyone is created differently. Only you know how physically able you are to participate in physical activity. If you can swim, ride a regular bicycle (bike) and feel that you are physically able to participate then that decision would be yours to make. Our water bikes are built strong but unfortunately, mother nature can generate unpredictable winds and current so please keep this in mind when you determine your physical capabilities. Regular bicycles require constant balance, these water bikes do not require balance, you just hop on, start pedaling and off you go!

Should I feel comfortable on a water bike tour?
Yes! Our tours will make you feel comfortable and prepare you for a FANTASTIC experience. It also helps to know that our lead tour guides are Life Guard Certified.
What equipment do I need for a water bike tour?

We recommend that you wear some sort of footwear, shoes, water shoes, or other footwear that will secure to your feet. Remember, your footwear will get wet so dont bring your dancing shoes.

What equipment will be provided on these tours?

We provide a life jacket, which is a type III, U.S.C.G certified personal flotation device (PFD). Attached to each life jacket is an emergency whistle.
NOTE: Sorry, we do NOT provide sunscreen, but sunscreen is highly recommended.

What is the whistle for?

Surf Cycling Hawaii LLC provides a whistle and it will be connected to your life jacket. The whistle is used to alert the tour guides or others in the area if an emergency or situation occurs.

What if my hat or other item falls into the ocean?

If this occurs, at no time do we want our customers to get off their water bike. Please alert one of our tour guides and they will do their best to immediately retrieve it for you. NOTE: If you are wearing a hat please make sure it is secured to avoid it getting blown away. Please also note that some of the areas are very deep, so if an item falls into the water our tour guides may not be able to retrieve it for you. Please keep all items secured to your person to avoid anything from falling into the ocean.

Am I able to bring my own camera on the tour?

Absolutely! Having a camera will provide great memories. You are more than welcome to bring your own cameras. Please remember that you are 100% responsible for your cameras and equipment. Keep in mind that they will get wet, please check to make sure they are waterproof.

Is there a cancellation or rescheduling fee for reservations?

We understand that unforseen circumstances may arise. If this occurs, we will find the next available date in attempts to reschedule, if this is not possible then any cancellation done at least 24 hours prior will not have any cancellation fee. Any cancellation of 24 hours or less from a scheduled tour will be charged a $50.00 cancellation fee for each water bike that was scheduled.

Contact Us

Phone

(808) 793-9650

Email

info@surfcyclinghawaii.com

Address

Mailing Address: P.O. Box 760 Makawao, Hawaii, 96768

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